Business Travel & Tours was established in 1993 on the simple principal of providing the frequent business traveler with exceptional service on every transaction. Since our inception, the company has grown into the largest travel management company in Northern Nevada with an extensive list of clients. We firmly believe that it is our people, and the high level of service they provide, which is our most important asset. Our success is emphasized by our people-service-profit philosophy which can best be summarized as:
We provide our employees with the training, tools and resources they need to perform their jobs efficiently and effectively. They in-turn, work to provide exceptional service, which creates customer loyalty and leads to growth, profitability and an organization offering security and opportunity to its dedicated employees. Our founder and President holds the strong belief that it is our employee’s efforts to go above and beyond our customer’s expectations that has been the key factor to our customer retention, growth and success.
We understand the importance of listening carefully to our customer’s needs and doing things right the first time. Details are critical and superior customer service is paramount. Exceptional service has been the cornerstone fueling our past growth and will continue to be our primary focus going forward.
We are a full service Travel Agency with specialization in Corporate Travel Management, International and Government Travel, as well as, Luxury vacations. We fully understand and enthusiastically embrace the importance and expectation of exceptional service and outstanding customer satisfaction. Service and responsiveness is what separates us from our competitors big and small.
Our team of experts can evaluate your unique needs, develop a program that best fits your corporation and provide insights on “Best Practices” used by other organizations. We are not a call center. Our agents are hand selected, dedicated to your account to match your specific needs and fully engage with every trip to ensure trip logic and accuracy.
Our combination of hands-on attention and our suite of services and tools help organizations manage their travel budgets more efficiently; ensure the security of their travelers 24 x 7 and provide travel spend reporting and analysis to ensure your travel spend is being maximized for savings.
