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Business Travel: Trending Up Over One Year Ago

November 14, 2016 By Business Travel and Tours Leave a Comment

Business travel is showing signs of growth, according to a new nationwide poll of travel experts.

A survey by Travel Leaders Group finds that 38.8 percent of its corporate-travel focused agents reporting overall business travel bookings for 2016 are higher than they were at the same point last year, while 35.6 percent say they’re about even.

One of the most important services that travel agents provide for their corporate clients is ensuring that Duty of Care policies are followed. Companies are responsible for the safety of their employees while they travel, just as they are when they’re at the home office.Home Page_Corporate Travel

Travel Leaders’ agents provide a variety of services under the Duty of Care umbrella. Of those agents reporting that they’ve assisted a client, 67.5 percent said that it involved an airline emergency. But that’s far from the only situation in which clients have required immediate assistance. Other situations include car accidents, train derailments and civil unrest abroad, as well as natural disasters like earthquakes, hurricanes, snowstorms and tornadoes.

While travel usually goes smoothly ¬– only 11.3 percent of respondents indicated that they’d been involved in a Duty of Care situation for a business travel client – obviously emergencies can and do occur. It’s crucial for corporations to have someone who can act quickly when employees need urgent assistance. Often it is the corporate travel agent who has the level of expertise to provide that assistance, whether that means getting clients moved quickly to safety, arranging a new hotel or changing an airline reservation.

Because of Duty of Care obligations, many corporate travel policies expressly forbid their employees from using alternative suppliers, or the “sharing economy,” for accommodations or transportation while they’re traveling on company business.

More than half of the survey respondents – 55.4 percent – reported that none of their business travel clients use an alternative supplier for accommodations, while 34 percent say that 1 to 10 percent use them. In the event of an emergency, it can be difficult to locate employees who use these services instead of a hotel, for example.

When it comes to ground transportation, only about 10 percent say that 51 percent or more of business clients are using alternative suppliers. Duty of Care comes into play here, too. There is no guarantee that a vehicle in the “sharing economy” has been subjected to the same maintenance or regulation as a rental car or licensed taxi.

metting imageNearly all of Travel Leaders’ agents indicate that they book hotels for at least some of their business clients, with about 70 percent arranging accommodations for more than half of these travelers. When it comes to the hotel categories that a majority of business travel clients book, about 55 percent choose upper upscale accommodations, while nearly 24 percent pick upper midscale and 14.5 percent book luxury hotels. Likewise, about 95 percent of respondents say that at least some of their business travel clients add car rental reservations to their itineraries.

For help planning a business trip anywhere across the country or around the world, contact your travel agent at 775-324-1777.

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Testimonials

Great Service you can count on!

Booked a long expensive trip and everything was in perfect order and the accommodations were better than expected. Nice to...

Review posted on YP.com by user js1313

2014-11-23T17:09:51+00:00

Review posted on YP.com by user js1313

Booked a long expensive trip and everything was in perfect order and the accommodations were better than expected. Nice to deal with local people who care!
https://btttravel.com/testimonials/great-service-you-can-count-on/

One Of The “Little Things” I Appreciate Is The Detailed Itineraries…

As a long-time client of Business Travel and Mandi Mendez I can attest to their outstanding level of service!  I...

John S

2015-01-23T00:37:48+00:00

John S

As a long-time client of Business Travel and Mandi Mendez I can attest to their outstanding level of service!  I travel for business and I can always count on them to find me the best flights, rental cars and hotels.  They go out of their way to find out what my specific needs are for each trip and then match the arrangements to those needs.  One of the "little things" I appreciate is the detailed itineraries that include all the numbers, addresses, etc. to be able to handle most developing situations.  They have also arranged many vacation trips for my wife and I, with the same high levels of service.  I can't imagine going anywhere else for my travel!
https://btttravel.com/testimonials/one-of-the-little-things-i-appreciate-is-the-detailed-itineraries/

Going Through Business Travel Got Us Better Deals, Insider Treatment And Wound Up Costing Less

My wife and I had been to 40 countries without using a travel agent.  We considered ourselves travel pros or...

Cheryl J

2015-01-23T00:40:29+00:00

Cheryl J

My wife and I had been to 40 countries without using a travel agent.  We considered ourselves travel pros or at least serious amateurs.  We really used Mandi Mendez on something of a whim!  We are converts. Never again will we do all the tedious leg work on our own.  And the biggest surprise of all is that going through Business Travel got us better deals, insider treatment and wound up costing less than we could have cooked up on our own.  Mandi listened.  She learned what we really wanted and made sure we got it. We already have two more trips lined up with Mandi Mendez.  Why did we wait so long?
https://btttravel.com/testimonials/going-through-business-travel-got-us-better-deals-insider-treatment-and-wound-up-costing-less/

She Made Us Feel As Though We Were The Only Ones She Was Taking Care Of

Mandi with Business Travel so effortlessly and efficiently handled our entire trip. Our questions were always answered promptly and she...

Marilyn H

2015-01-23T00:43:18+00:00

Marilyn H

Mandi with Business Travel so effortlessly and efficiently handled our entire trip. Our questions were always answered promptly and she made us feel as though we were the only ones she was taking care of. Mandi was extremely helpful, honest, and so kind. She went above and beyond to ensure that every single detail was handled. We now feel as though she is our very own personal travel specialist and cannot imagine planning a trip without her. 
https://btttravel.com/testimonials/she-made-us-feel-as-though-we-were-the-only-ones-she-was-taking-care-of/

The Owners And Staff Are Great To Work With For All Our Travel Needs

For the past several years we have had the pleasure of working with BT & T on a weekly basis...

Dawn C. - Reno, NV

2015-01-23T00:50:44+00:00

Dawn C. - Reno, NV

For the past several years we have had the pleasure of working with BT & T on a weekly basis for our travel arrangements.  The owners and staff are great to work with for all our travel needs, both business and for fun.  They always are pleasant to work with, are prompt in processing our arrangements and returning calls, go above and beyond making sure our travel needs are what we asked for, and should a change be needed, they always are there to accommodate and help us.  They are also great in suggesting different options, travel routes and itineraries, and help saving us money. Love working with them – especially Angie!
https://btttravel.com/testimonials/the-owners-and-staff-are-great-to-work-with-for-all-our-travel-needs/

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